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Model Railroad Tunnels representatives have extensive product knowledge and are ready to assist you by answering questions or helping you with a problem.

 

Returns

  1. If you bought an item through Amazon, you need to follow their system for requesting, printing a shping label, and returning the item. All returns, regardless of where they were purchased, must be received in NEW CONDITION, including protection of the original retail box, with an outer wrapper or box, just as received.
  2. If you bought directly from this website and wish to return a product, email returns@modelrailroadtunnels.com for a RETURN AUTHORIZATION. As mentioned above, returns must be in NEW CONDITION and include the original retail box. The product must be returned within 30 days. You may return product using the shipment method of your choice. Ship the product to the address printed on the return shipping label that came with your order. Note, we highly recommend using a carrier that will provide a tracking number for the shipment, such as UPS, FedEx, or Priority Mail.

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