FAQs

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Are there any safety considerations for Model Railroad Tunnels' products?

Our products are made of RESIN and are inert. However, if handled roughly or dropped, these products can shatter and the resin shards can be sharp.

The model railroad equipment and accessories we sell are not toys and are not intended for use by children under the age of 13.

The model railroad equipment and accessories we sell are not toys and are not intended for use by children under the age of 13.

Are there any restrictions or requirements when ordering as a retail customer?

The following rules apply for all retail customers:

  1. You must register to order from us by providing a valid email and a password of your own choosing.
  2. You must be older than 16 to order from our website and proof of age may be required.
  3. Orders in excess of $100 may require you to prove your identity and provide the name of the issuing bank (on the back of your credit card) and their 800 number for credit card and shipping address verification. We may also use Google Street View to verify.
  4. We reserve the right to refuse any order without explanation

 Click To Register For A Retail Customer Account

    The model railroad equipment and accessories we sell are not toys and are not intended for use by children under the age of 13.

    How are freight charges determined?

    For both wholesale and retail customers, freight is FOB Laguna Hills, CA. Freight charges will be added to your order based on your zip code, method of shipment (usually UPS for wholesale and FedEx for retail), the weight of each package, total measurement, and the destination type (residence or business).

    Whenever possible, multiple orders will be combined to fit in the least number of cartons.


    Will you ever make a tunnel for use with O-scale trains?
    The shipping costs for FedEx and UPS within the USA woud be prohibitive due to the required size of the package. It would be similar to shipping a single, small doghouse fully assembled. In other words, the shipping cost woud be significantly more than the cost of the tunnel itself.
    Do you accept orders from countries outside the United States?
    At this time, Model Railroad Tunnels accepts orders ONLY from United States customers, both retail and wholesale.
    Do your products work with any scale?

    The realistic mountains and rocks will work with any scale, it is totally up to the modeler to decide how they may fit/look on their layout.

    The products that come with tunnels are identified in our online catalog as to which scale the tunnels were cut for. All tunnel portals are cut, at a minimum, to NMRA Standard S-7 measurements for modern equipment. 

    Obviously a tunnel will work for any scale smaller than the design (for example, an N-scale tunnel will work for Z-scale). In some cases, a tunnel may even work for a double track in the smaller scale(s).

    Will you be producing rock formations with tunnels cut to fit on curves?

    The large variety of curve radii makes it financially impractical to produce curved tunnels. For example, in N-scale alone there are curved track with 17 different radii from four different manufacturers.

    You can cut tunnel portals to fit your particular curve. We recommend using a Dremel tool with cutting wheel (wear proper protective equipment).

    We have produced two videos demonstrating the technique. You can view them here (part one) and here (part two)

    The rock formations don't lay flat on my layout. How can I fix this?

    There is some extra material on the bottom of the formations from the molding process. Since our products are made from plastic resin, simply affix a sheet of sandpaper to a flat surface and rub the rock formation's bottom across it until it sits flat.